Cathy’sClosett

Full payment confirms and validates your order.

We do not operate a “keep for me” policy without payment.

If you make a deposit to reserve an item, the outstanding balance must be paid within 10 days.

Orders not completed within this period may be cancelled, and the item may be made available to other customers.

Kindly ensure you know your correct size before placing an order for dresses, shoes, slippers, or any wearable item.

• We do not select sizes on behalf of customers and cannot accurately determine your size from photographs.
• We will not be held responsible if the exact size ordered does not fit due to sizing preferences or body differences.

• We do not offer refunds once an item has been purchased.
• Refunds will only be considered if the item received is damaged and an immediate exchange is not possible.
• Any issue with your order should be reported within 24 hours of receiving it.

• Lagos: Same-day delivery (where applicable).
• Abuja & Other States: Delivery takes approximately 3–5 working days, depending on the logistics company. Orders may arrive earlier.

The price stated on each item is the final price.

We appreciate your understanding that prices are not negotiable.

Orders cannot be cancelled once payment has been made, except in cases where we are unable to supply the item.

We do not accept returns or exchanges if you changed your mind or no longer want the item.

Actual product colors may vary slightly due to lighting, monitor settings, or phone screen displays.

Customers are required to record an unedited unboxing video before opening their package.

This helps us attend to any claims of missing, damaged, or incorrect items.

Our customer service hours are 9:00 AM – 7:00 PM.

Messages received outside these hours will be attended to the next business day.